Remote auditing follows the same process as an on-site audit. Internal and supplier audits can be completed effectively using remote auditing techniques whilst maintaining compliance with ISO19011:2018 (Guidelines for Auditing Management Systems). 

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Using modern technology Acceleration (remote implementation) can mimic on-site consultancy, but without the travel and related expenses. During remote consultation, video conferencing software and file sharing platforms can be utilized for meetings, screen sharing, communication and collaboration.

 

The steps involved will typically include gap analysis, project planning, training, documentation development, implementation, and internal auditing. All steps can be managed remotely, and for the most part the methodology underpinning them is similar to that used for remote certification audits. Generally, though, channels of communication will be more fluid and likely to rely as much on phone and email as online meetings.

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Projects usually start with a gap analysis (which is done in the same way as a remote audit) and the preparation of an implementation plan. Developing the plan requires minimal input from the organization and its team. Once the plan is completed, the consultant will schedule a remote meeting to explain and answer questions.

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Staff training requirements should be clarified during this early stage of the project. We offer customizable training solutions or remote options such as e-learning or video programs.

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The documentation development and implementation phases will involve one or more video conferences to determine the nature and extent of documentation you'll require, and to create the flowcharts (or process maps) that depict your company's processes and their interconnections. We generally request live walkthroughs in order to get a better understanding of your organization, as well as its operations and their interdependencies. These phases will usually be the longest of the project and the ones requiring the most communication between company staff and the consultant.

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The final part of the project is the internal audit, which can be thought of as a self-check mechanism to determine conformity with management system requirements, evaluate effectiveness, and pinpoint opportunities for improvement. The "mechanics" and requirements are much the same as for remote certification audits.

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Whichever way you look at it, the pros of remote consultancy invariably outweigh the cons. Remote consultancy can greatly improve time efficiency and access to competence, as well as reduce wait times and mitigate risk. In addition, stripping out travel and accommodation expenses not only makes consultancy services more affordable, but also reduces the environmental impacts associated with travel.

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By comparison, the drawbacks are quite minor. They include, for example, possible issues with technology and/or software, and sometimes a belief that audits are best performed through physical rather than virtual inspections. Some organizations also miss the face-to-face communication that remote working forgoes, and consider online interactions a poor substitute for real life meetings.

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Remote consultancy, auditing and certification aren't simply passing fads. The latest revision of ISO 19011 (an international standard that sets out guidelines for auditing management systems) now includes specifications for conducting remote audits. This is a clear indication that remote, or virtual, methodologies are here to stay and, with the numerous advantages they offer, may eventually displace traditional on-site audits as the preferred option.

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Contact us now and have our consultants help you strategize and plot a road map to remote management system consultancy.

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